Entries from March 2012 ↓

How to Mediate

Conflict Resolution RoadEnsuring that you have access to more effective tools for conflict resolution can allow you a way to mediate a dispute more effectively than you may have thought possible. What starts as a breakdown in communication can quickly become an intractable situation. Through the use of an objective and highly trained outside professional you may find new ways to resolve existing conflicts, as well as  learning some new communication skills that will prevent arguments from escalating in the future.

Trying to find an effective compromise between any two parties is the heart of any attempt to mediate. Conflict resolution can quickly become a challenge in the absence of effective communication. This can come about as an organic development of any situation or it may be a more long term and systemic result of poor communication in the past. Once this occurs it can become very difficult to move forward productively. As both parties become increasingly frustrated with their attempts, good communication and compromise become more difficult to achieve. Rectifying this situation may begin to feel impossible. The good news is that there is help available.

Through use of a professional you can ensure that your conflict resolution attempts are as effective as possible. By selecting a neutral an impartial professional to mediate your dispute you will be taking advantage of a very effective tool that can be invaluable to the process. With an impartial party compromise can be easier to frame, express, and agree upon. Choosing someone who is not emotionally involved in the situation will allow you to negate some of the frustration of the situation.

Further more, you can allow a neutral representative for each party. Adding this extra layer to the dynamic can reduce much of the poor communication and allow an easier and more effective route to a solution to come into being. Choosing a professional to mediate or represent your interests when you are attempting conflict resolution confers a number of advantages.

Any attempt at conflict resolution can break down entirely in a surprisingly short time. When this happens you would do well to seek a professional who is well qualified to mediate the situation. The results that can be produced through such an effort will have a greater chance of producing an agreement that all parties can endorse. Should you find yourself faced with this sort of situation, seeking an outside party to mediate your conflict resolution can offer you the tools you need to ensure you are able to resolve your issue or dispute in the most effective way possible.

Conflict in the World Begins at Home

Conflict ResolutionA lot of people view the turmoil and conflict in the world so broadly,  we don’t often consider one simple and obvious fact: conflict in the world starts off in our homes and families.  Strange as it is, our closest relationships can be the most trusting, and the most argumentative in our lives.

Letting conflicts fester at home makes  the whole family more stressful and creates an environment at home full of avoidance and coercion, or constant criticism  and defensiveness. Family members will develop patterns of engaging with conflict and bring these attitudes into interactions with everyone they meet, rippling out to create even more conflict in the world around them. These basic dynamics shape how a person deals with conflicts for the rest of their lives. Make an investment in reducing conflict in the world by first changing the patterns within your own family .

Here are some tips on how you can practice better conflict resolution at home in order to do your part in reducing the conflict in the world:

Tip number one is to give yourself some space and time to calm down. Trying to engage with a difficult discussion during an emotional upheaval with your feelings flaring can backfire on you very quickly. Give yourself a break to regain an open, clear mind. It may take several minutes, or several hours, before you can initiate the conflict resolution process.

Once you’ve felt like you can talk logically about  the issues that are bothering you, bring up the conversation proactively and as soon as possible.  Talk about yourself and what you need and want, not what you think the other person should do differently. People  are much more open to contributing to your well-being if they aren’t  being attacked and judged.

Second tip for conflict resolution at home is to listen. Whenever there is conflict, whether its an argument with your son or daughter or a fight between you and your spouse, invest time to listen and be aware of the other person’s feelings and how he/she views the subject of conflict. Enable the other person the chance to voice his/her thoughts without any interruptions.

In other words, give and take communication is key to conflict resolution with everyone in the home, as it enables you to understand the issue a lot better and will earn you the chance to explain and speak your mind as well.

Third tip to reduce conflict in the world through conflict resolution at home is to attack the problem instead of the person you are quarreling with. Avoid name calling and personal attacks on the person.  This not only impedes you from solving the issue, but can add more problems on top of the troubling situation you already have. Such actions will interfere with the ability of either party to co-operate and communicate effectively to resolve the conflict at hand.

Communication in the Workplace

Poor Communication Skills in the Workplace Can Keep A Business Stuck

Miscommunication and Harmful Emotions Causing Conflict in the Workplace

Proper communication in a workplace is a key component of a successful business. When communication in the workplace of an organization becomes disruptive, or inadequate, it is capable of destroying an organization if successful conflict resolution methods are not implemented in a timely fashion. The channels of communication in a workplace have to be free and clear of conflict in order for a business to grow and succeed. When the channels of communication in the workplace of an organization are free of conflict and miscommunication everybody in the organization benefits.

Lack of communication in the workplace between management and employees is a major cause of problems in organizations. Employees and executives working in many organizations do not have a clear idea of what their role is in a business and what is to be expected of them. When employees or executives are confused, they frequently make decisions not beneficial to the well being of a company. Many organizations assign task to a group of people and the people in the group do not know what it is they should be doing exactly to complete the project. This creates a conflict leading to the project either not being completed on time, or not being completed correctly. When this happens, human emotion comes into play and employees and executives start placing the blame on one another for the project not being completed the way it was supposed to be. Assigning employees or executives a specific portion of a project to complete is a conflict resolution method capable of stopping this problem from happening.

Another cause of communication problems in organizations is malevolent human emotions getting in the way of people dealing cordially with each. Human emotions such as jealousy, envy, and greed can lead to an erosion of communication in the workplace of organizations when these emotions get out of control. In some situations, the people in the workplace with these harmful emotions can be fired and the problem is fixed; but sometimes these people are too valuable to an organization for this to be a solution. In these situations, conflict resolution needs to be done to improve relations in the workplace. In these types of situations, if the people in charge of conflict resolution in the workplace do not have a firm grasp on how to resolve conflict, workplace relations can become worse when they try to fix them.

When communication in the workplace is being destroyed by miscommunication and harmful emotions, a person with knowledge of how to effectively run an organization is needed to fix it. When proper conflict resolution is done, communication in the workplace becomes effective again. Business leaders without the proper skills to successfully implement conflict resolution are left with businesses in danger of failing or becoming stagnant. When this happens, they are faced with the option of either giving up on their business, or hiring a mentor or consulting firm to help them guide their businesses out of this conflict. If business leaders get the right help, they can save their businesses and make them more profitable in the future.

Communication Skills That Can Turn a Disagreement Around

Body Language, Listening, Skillful Speech

The communication skills you use have the power to turn a disagreement around into an opportunity for true conflict resolution

Communication skills show up in every single aspect of life and can positively or negatively affect the outcome of any type of situation. Especially in a disagreement when tempers flare, using the clearest communication skills possible will help you proceed to a real resolution of the  conflict instead of endless cycles of blame, attack, and defense. A few tips to help you resolve a conflict in your life  includes developing your ability to tune into body language, using more skillful speech, and listening attentively with an open mind.

One effective communication skill that can help in conflict resolution is to be more aware of your body language. There are statistics that prove that ninety eight percent of all communication is through body language. When the verbal language and body language are out of sync, it can be confusing and distracting. You can check this out for yourself by noticing if you are engaging in a conversation with an avoidant or aggressive/defensive posture. Notice the gestures you make (or lack of bodily engagement), any fidgeting or restlessness, your eye contact. How do your non-verbal communication skills match up with the message you are really trying to get across?

Then pay close attention to the way the other person reacts to your unspoken communication skills. If you become more aware and engaged, how does that affect them? See if you can help diffuse charged situations simply by paying more attention to your body language how it affects progress towards the conflict resolution you are trying to reach.

Skillful speech is another one of the main communication skills that are important in conflict resolution. Be clear about what you would like out of the situation- make what needs to be said straight and to the point without veering off into blame or accusations of the other person. Stay within your own personal experience and speak to what you are needing to move forward to a solution.

When the other person is speaking, truly listen to their side of the story. Don’t listen just to hear their words, listen for the messages under the surface of what the speaker is wanting and needing at a very basic level. Tune in to their body language to get a sense of how they’re reacting to the situation. Notice if your communication skills lead to more contracting avoidance or aggressive tension, or if they are gradually loosening up as they are truly listened to and can in turn understand your side more clearly.

Dispute Resolution Out of Court

ADR Methods- Negotiation, Medation, and Arbitration

Negotiation, mediation, and arbitration- options to resolve your conflict out of court

Alternative dispute resolution refers to the many available options for resolving disagreements out of court. There will be times when harmony at home or in the community is disrupted. No matter how you and the other party want to end the disagreement, sometimes the conflict just seems to escalate and spiral out of control. In cases like this, the best conflict resolution strategy is soliciting the aid of a neutral third-party to help the parties find the best dispute resolution strategies for their case.

Professional outside help can provide an objective and unbiased viewpoint from which to search for alternative solutions. Since they are not part of the conflict, they can see things in a more rational manner. It is not uncommon for conflicting parties to get emotionally involved with the issue. A third party who is experienced in handling disputes such as a conflict mediator can inject objectivity to the situation, allowing both parties to determine the best rational course of action.

There are many dispute resolution strategies that can be utilized to iron out conflicts in a peaceful manner. Successful conflict resolution out of  court is possible if both parties are truly willing to sit down and discuss matters in a rational way. Here are some effective dispute resolution strategies that the parties in conflict can use:

1. Negotiation. This can be an effective conflict resolution method if the two parties involved, or their lawyers, are willing to bargain  with each other on solutions to prevent further legal action.

2. Mediation. A professional mediator assists the parties in having a conversation and coming to a decision about how to move forward. They support both parties in remaining focused on the fundamental issues that gave rise to the conflict, and using more effective communication skills to express their point of view. They can help both parties address emotional as well as communication issues pertaining to the conflict.

Bringing in a mediator to focus on dispute resolution can clarify the relevant problems and move the discussion through obstacles that have prevented resolution in the past. This often leads to a much speedier resolution that is satisfactory to both parties, while avoiding the expense and time involved in a court case.

Dispute resolution is not always guaranteed in mediation. However, in about 80 percent of the cases, settlements are eventually reached. The mediating parties have the power to decide the outcome. If they sign on the agreement then they are legally bound to uphold the terms on the agreed conflict resolution measures.

3. Arbitration. This dispute resolution method requires an arbitrator to decide on how the case will be settled, much like a judge. If the arbitration is binding, the decision is final. In a non-binding arbitration, the conflicting parties have the option to either accept the decision, try other alternative dispute resolution options,  or pursue court litigation.